Shipping and delivery policy

Once a seller accepts your order, they pack it and hand it to the courier within 24–48 hours on a normal business day. This handling window is shown on every product page and is the same figure the seller agrees to in the seller policy. Orders placed on a Friday or a public holiday are typically picked up the next working day.

An order with items from more than one shop is split into one parcel per seller. Each seller packs and dispatches on their own timeline, so parcels from the same order can leave — and arrive — on different days.

Once dispatched, most parcels arrive within 3–5 business days. Major cities (Karachi, Lahore, Islamabad/Rawalpindi and other large urban centres) are typically at the faster end of that range; smaller towns and remote areas can take a little longer. These are estimates, not guarantees — weather, holidays and courier network conditions can add extra days.

We ship nationwide via TCS, Leopards Courier and Trax, and a small number of sellers dispatch with their own delivery riders for same-city orders. The courier assigned to your parcel is shown on your order and tracking page. A small number of remote areas are not currently serviced — checkout will tell you before you place the order if your address is outside our delivery network.

Delivery is charged per parcel (one seller's share of your order), based on weight and destination city. Before you choose a delivery address, checkout shows an estimate starting at Rs 250 for a first-kilogram parcel in Zone A; the exact fee for your city and cart is calculated and shown before you confirm the order — never after.

Some shops offer free delivery above a minimum order value, or on every order, shown as a "Free delivery" badge on their products and storefront. Where that applies, the delivery fee is waived automatically at checkout.

Cash on Delivery is available nationwide up to Rs 50,000 per parcel — you pay the rider when it is handed to you, and may inspect the packaging first. Where online payment via PayFast is offered, your order is confirmed and dispatched as soon as payment clears, without needing cash on hand at delivery.

Every parcel gets a tracking number the moment it is booked with the courier. Track it from your orders if you are signed in, or from our tracking page at any time using your order number and mobile number — no account required. We also send SMS and WhatsApp updates as your parcel is booked, picked up, and out for delivery.

If nobody is available to receive a parcel after the courier's delivery attempts, it is returned to the seller and the order is cancelled at no cost to you. You can reorder once you are ready to receive it.

Questions about a specific delivery are fastest through order tracking or support, with your order number to hand. For anything else, see contact us.