You may request a return within 7 days of the parcel being delivered. The item must be unused, in its original packaging, and complete with any tags, manuals or free gifts that came with it.

The window runs from the delivery date recorded by the courier, not from the order date — so a slow delivery never eats into your time to decide.

With Cash on Delivery you pay the rider only when the parcel is in your hands. You may inspect the packaging before paying and refuse the parcel outright. A refused parcel costs you nothing — no delivery fee, no restocking fee, no penalty on your account.

Orders that contain items from more than one seller arrive as separate parcels, on possibly different days, each with its own amount to pay. Refusing one parcel does not cancel the others.

• Perishable goods, including food and fresh flowers.
• Intimate apparel, swimwear and pierced jewellery, for hygiene reasons.
• Cosmetics and personal care items once the seal is broken.
• Custom-made or personalised items produced to your specification.
• Digital products and prepaid vouchers once the code has been revealed.
• Items marked non-returnable on the product page at the time of purchase.

These exclusions do not apply where the item arrived damaged, faulty, or is not what was described. In those cases you may always return it.

Open the order from your orders and message the seller directly from the parcel to explain what is wrong. If you checked out as a guest, or the seller does not respond, contact support with your order number and, if the item arrived damaged or incorrect, a photo.

We arrange collection from the same address the parcel was delivered to. You do not need to visit a courier office.

• Damaged, faulty, incorrect or missing items — the seller pays. Return shipping is free to you.
• Change of mind — return shipping is deducted from your refund at the standard rate.

Once the seller receives the item and confirms its condition, your refund is issued within 7 working days. For Cash on Delivery orders we refund to a bank account or mobile wallet you nominate, because there is no card to reverse the charge to.

Where an order was partly refunded, any delivery fee is refunded in proportion to the value returned.

Sellers may contest a return — for example, where an item arrives back used. When that happens MISA Bazaar reviews the evidence from both sides and decides. Funds stay held by the platform until the dispute closes, so a seller cannot be paid out for an item that is on its way back to them.

Questions about a specific return are fastest through support. Support hours are 10:00 – 20:00 PKT, Mon – Sat.